As patient volumes continue to rise at KGH, an innovative and internationally recognized model of care is bringing hospital level treatment to the place patients feel safest: home.

Hospital at Home (HaH) is a patient centered program providing 24/7 medical supervision through a combination of remote monitoring, virtual consultations, and in-person visits from a multidisciplinary health team. Eligible patients must first meet a selection of criteria, such as location and clinical needs.

Lauren Morrison, Manager of the HaH program shares, “Better sleep, being closer to your loved ones, and the comfort of your own space and food all sound wonderful, but they can also help people heal faster.”

“Just imagine how different your experience would be if you were facing a lengthy hospital stay and had the option of receiving the same care from your own bed.”

Benefits for patients include improved outcomes, enhanced satisfaction, and minimized risk of hospital related complications such as falls and delirium. The program is also contributing to significant staff satisfaction and retention, an important factor in today’s health care environment.

HaH launched in 2025 thanks in part to donor support, which helped fund the acquisition of essential equipment. In just a short time, demand has grown and HaH has yielded such great results, that two more vehicles are now needed.

Donor generosity will fund the additional vehicles as well as a portable Point of Care Ultrasound, allowing clinicians to perform real time imaging in patient homes. This technology will enable faster answers, quicker decisions, and better outcomes, all while minimizing the need for patients to return to the hospital.

Jack Proseilo, a local Kelowna retiree experienced the benefits of HaH in March after ending up at KGH with an infection in three of his vertebrae. He was facing over one month in a hospital bed, when the program was suggested to him.

“Initially, I wasn’t sure how HaH would work, but I really wanted to return to my own bed. After the team set me up with equipment to monitor my vitals, direct access to an emergency line, and a clear care plan, I felt confident and happy leaving KGH,” Jack recalls.

Jack’s story is just one example, but the impact of HaH reaches far beyond the individual.

“From the beginning I felt fully taken care of. A nurse visited me every 12 hours to administer antibiotics, and there were physician check-ins, all in my own home. I received the same level of care, but without the noise and disruption of the hospital. I am so grateful to the wonderful Hospital at Home team, and to all the donors who helped make this program possible. I am positive I healed faster because of it.”

KGH typically operates around 108–113% capacity, meaning it’s consistently caring for more patients than it was designed to hold.

Every patient safely treated at home helps free up a hospital bed for someone in urgent need, easing pressure on the system while improving care for all.

“We are keeping people happy, not just healthy,” adds Morrison. “This is a forward-thinking solution that’s enhancing the mental health of our patients and our staff.”

Although KGH often operates beyond capacity, Hospital at Home is increasing the number of hospital beds in a profoundly patient-centred way, by bringing care home.

This unique and compassionate program positively impacts individual patients, but it also supports care teams and strengthens the broader health care system as well. All thanks to donor generosity.